LEGAL REFERENCE

Your Data. Your Control. Our Commitment.

We handle your account details, payment history and personal information with the same care you'd expect from a platform built for Indonesia. This policy explains exactly what we...

Data SecurityPayment PrivacyAccount ProtectionTransparent PracticesYour Rights
Browse the Lobby Read FAQ
wd hoki Your Data. Your Control. Our Commitment.

Privacy Policy Overview

wd hoki operates under applicable Indonesian regulations and international data protection standards. We collect personal information—your name, email, phone number and payment details—only to verify your account, process transactions via DANA, OVO, GoPay and QRIS, and deliver the lobby experience you've signed up for. Your data is encrypted in transit and at rest. We do not sell or share your information with

third parties outside our payment and compliance partners. You retain the right to request, correct or delete your personal data at any time by contacting our support team.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

HELP CHANNELS

Privacy Questions? We're Here.

Have concerns about how we handle your data? Reach out through any of these channels and we'll respond within 24 hours.

Team online

Email Support

Send your privacy inquiry to our dedicated team. We'll review your request and respond with clarity on how your data is managed and protected.

Live Chat

Chat with our support agents in real time. They can walk you through our privacy practices and answer specific questions about your account.

Account Settings

Manage your privacy preferences directly in your account dashboard. Update contact details, review login history and control data sharing options.

WHY VISITORS TRUST US

Why Your Privacy Matters to Us

We've built trust by keeping your information secure and your choices transparent.

Encryption Standard

All payment and personal data travels through industry-standard SSL encryption. Your DANA, OVO, GoPay and QRIS transactions are protected end-to-end.

No Third-Party Sales

We never sell your email, phone number or account history to marketers or data brokers. Your information stays within our platform and compliance partners only.

Regular Audits

Our security team conducts quarterly reviews of data handling practices. We update safeguards as threats evolve and regulations change.

Transparent Logging

Every login, payment and account change is logged. You can review your activity history anytime from your dashboard to spot unauthorized access.

Compliance Ready

We align with Indonesian data protection frameworks and international standards. Your rights to access, correct and delete data are always honored.

Incident Response

If a breach occurs, we notify affected users within 48 hours and provide guidance on next steps. Transparency is our first response.

How We Stack Up on Privacy

Our privacy approach is consistent across every page of wd hoki.

Data Collection
We collect only what's needed: name, email, phone, payment method. No unnecessary tracking or behavioral profiling beyond account verification.
Payment Security
DANA, OVO, GoPay and QRIS transactions are tokenized. Your actual card or wallet details never touch our servers directly.
Cookie Policy
We use cookies for session management and fraud prevention only. No advertising cookies or cross-site tracking without your explicit consent.
Third-Party Integrations
Our payment partners and compliance vendors sign strict data-processing agreements. They cannot use your data for their own marketing.
Data Retention
Account data is kept for the duration of your membership plus 7 years for regulatory compliance. Deleted accounts are purged after 30 days.
User Rights
You can request a full data export, correct inaccuracies, or request deletion anytime. We process these requests within 14 days.
Policy Updates
Changes to this policy are announced 30 days in advance. Continued use of your account after the update date means you accept the new terms.
PLATFORM SNAPSHOT

What This Policy Covers

Every corner of your wd hoki experience is protected by these privacy commitments.

01
Account Registration Your name, email and phone are verified once during signup. We use this to prevent fraud and ensure you're the only one accessing your account.
02
Lobby Activity We track which games you open and how long you play—only to personalize your lobby layout and show you relevant titles when you return.
03
Payment History Every DANA, OVO, GoPay and QRIS transaction is logged for your records and ours. You can download statements anytime from your account.
04
Device & Location We note your device type and approximate location (city level) to detect unusual login attempts and protect your account from unauthorized access.
05
Communication Preferences You control whether we send you promo updates, game alerts or account notifications. Unsubscribe anytime without losing access to your account.
06
Support Interactions Chat logs and email threads are kept for 12 months to resolve disputes and improve our service. You can request deletion of specific conversations.

Privacy Questions Answered

Your account data is anonymized immediately. We retain transaction records for 7 years to meet Indonesian tax and compliance requirements, but your name and contact details are deleted within 30 days of closure.

No. Your wallet credentials never reach our servers. We receive only a token from your payment provider confirming the transaction succeeded. Your password stays between you and your payment app.

We do not share your personal information with other platforms. Our payment and compliance partners may see transaction data only—never your email, phone or account history.

Log into your account, go to Settings > Privacy, and click 'Request Data Export'. We'll email you a complete file within 14 days containing all information we hold about you.

No. Our cookies work only on wd hoki to keep you logged in and prevent fraud. We do not place tracking pixels on other sites or build profiles of your browsing outside our platform.

We review our policy quarterly and update it when regulations change or we add new features. You'll receive 30 days' notice before any material change takes effect.